Welcome to Customer Service Training Consult

Who We Are

Founded in the UK in 2012, expanded to Ghana in 2017, Customer Service Training Consult aims to revolutionize customer service standards in Ghana.

What We Do

  • We train organisations on how to deliver Superior Customer Service
  • We train organizations on how to Meet, Greet and Welcome Customers as VIP guests.
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Our Services

Empowering businesses with customized training solutions, online programs, consulting, and workshops designed to enhance skills, improve customer service, and drive long-term success.
We provide comprehensive learning solutions tailored to your needs, offering flexibility to choose between face-to-face training, online courses, or a blend of both. Our consulting and coaching services deliver targeted support, helping individuals and organizations thrive in today’s challenging economic times. Explore our diverse range of services below.

In-House Training

Benefit from bespoke and cost-effective training solutions designed to meet your specific organizational requirements.

Virtual Training Solutions

Experience seamless online learning with engaging and interactive Virtual Instructor-Led Training (VILT).

Consulting & Coaching

Access flexible consulting and coaching services tailored to address your unique challenges and achieve impactful results.

    Why We Are Different

    World-Class Training

    The training program is a blend of top-tier international standards from Australia, Canada, the USA, and the UK, specifically tailored to the Ghanaian market.

    Dynamic and Practical

    Training is highly engaging, deeply involving, and visually stimulating, which makes it easy for participants to retain information.

    Hands-On Learning

    The training style includes interactive role-play, group activities, and engaging video presentations, making it a lively and practical experience.

    Global and Cross-Functional Approach

    Staff are trained to be globally competitive, utilizing international customer service strategies.

    Proven Expertise

    The CEO, has over 25 years of international customer service experience, training for high-profile companies and events like the 2012 London Olympics.

    Cost-Effective and Flexible Payment:

    Competitive rates with flexible payment terms to suit diverse budgets and financial planning needs.

    Why People Choose Our Company and Not Others?

    With a history of excellence, we have trained employees for leading companies such as Melcom Group, Aqua Safari, and many others. Our training programs consistently deliver measurable improvements in performance, customer service, and operational efficiency. By tailoring solutions to meet unique organizational needs, we have earned the trust of businesses, helping them achieve goals and maintain a competitive edge.

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    Explore Our Training in Action

    Satisfaction Guarantee

    A focus on customer satisfaction with follow-up mentoring and support.

    Global Experience

    Training designed by professionals with extensive international exposure.

    Hands-On Training

    Workshops and training are interactive, ensuring practical understanding and application.

    Trusted by Industry Leaders

    Empowering organizations with proven training solutions, we take pride in featuring the brands whose teams we have successfully trained for excellence. Our current clientele includes, amongst others, Melcom Group of Companies, Aqua Safari Resort, Blue Skies, Ghana Link, several hotels, and many more. Discover the impact of our tailored services.

    Are There Any Other Questions?

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    TESTIMONIALS

    Customer Reviews

    They have already used our services
    Kristin Watson
    Anyway, you still use Lorem Ipsum and rightly so, as it will always have a place in the web workers toolbox, as things happen, not always.
    Ronald Richards
    We contacted a lawyer last year when a question arose about reorganizing the firm. We were very lucky, everything was done quickly!
    Wade Warren
    The way you like it, not always in the preferred order. Even if your less into design and more into content strategy you may find some redeeming.
    Aviana Plummer
    But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too.